Active listening skills with empathy and emotional intelligence. Give and listen to feedback at work and personal life.
Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.
Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.
This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.
LEARN ACTIVE LISTENING
Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.
USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING
When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.
LISTEN WITH EMPATHY
Try to truly understand what people are saying. Be present at the moment and understand how they feel and how the topic of conversation impacts the other person's life.
GIVING FEEDBACK AND RECEIVING FEEDBACK
Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.
3-time best selling Amazon Author, Mobile app Creator, and Host
Alex is the creator of the Problemio business apps which are some of the top mobile apps for planning and starting a business with 1,000,000+ downloads across iOS, Android and Kindle. He is also an author of three business books (marketing to reach 1,000,000 people, on starting a business, and on the mobile app business). Alex is a business coach. On his apps and in his private coaching practice he has helped over 1,000 entrepreneurs. That means he can probably help you quite a bit as well. Areas of expertise are mobile apps, software engineering, marketing (SEO and social), and entrepreneurship.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
