Techniques to address these types of behaviours: grumpiness, procrastination, resistance to change, and sulking
Participants will learn the difference between difficult behaviours, conflict, and workplace bullying, and how each has a different legal standing.
The course provides professionals with communication techniques and strategies for engaging individuals with difficult behaviours. Participants will learn how to maintain professional distance, understand the driving forces behind each type of difficult behaviour, and apply strategies to reduce disruptive behaviour.
You will gain insights into the underlying drivers and common manifestations of difficult behaviours, including:
Learn how to maintain professional boundaries, improve communication, and foster a more resilient and collaborative team environment. Equip yourself with the tools to transform challenging situations into opportunities for growth and understanding.
Renée Gendron is a trainer and consultant. She helps companies become resilient and robust through conflict management, leadership development, and business ecosystem development. She speaks on leadership, conflict resolution, and business and economic trends. She can be reached at renee@vitaedynamics.com
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
