In this course you will learn how to start being assertive in conversation, giving feedback and during conflict situations.
Learn how to confidently express your needs, set boundaries, and communicate clearly in both personal and professional settings. This course is designed for anyone who struggles with saying no, giving feedback, or advocating for themselves without guilt or anxiety. Through practical strategies and self-awareness tools, you’ll begin to shift from passive or people-pleasing habits to calm, direct communication.
From eliminating weak language to using strong body language and managing emotional reactions, you’ll practice skills that build assertiveness without stepping into aggression. With activities, prompts, and long-term techniques, you’ll leave ready to speak up and stay grounded—without retreating to your comfort zone.
Communication Specialist
Jen Oleniczak Brown is the Founder of The Engaging Educator (EE), a company dedicated to helping people improve their interpersonal communication, presentation, and social skills through improv-based education. Since 2012, EE has served over 60,000 students, working with such companies as Viacom, Food Network, The New York Times, Saks Fifth Avenue, and CBS. Jen’s latest book, Think on Your Feet: Tips and Tricks to Improve Your Impromptu Communication Skills on the Job (McGraw Hill Education, November 2019) is one of Inc Magazines “20 Books That Will Kick Off 2020 on the Right Foot” and has been called “a helpful maven’s guide ideal for anyone who views a podium with fear and trembling” by Publishers Weekly. She lives in Winston Salem, NC with her husband, their two dogs Drumstick and Pickle, and over four-dozen houseplants.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
