Presentation Aims and Objectives: To create a deeper understanding of the concept of assertiveness, demonstrate assertive communication skills and develop strategies to build personal confidence.

By the end of the session, participants will gain understanding of:

• Explore your reasons for wanting to become more assertive
• The differences between assertiveness, aggression and passivity
• The need for assertiveness in professional and personal communications
• The ability to respond to situations assertively
• Defining and modelling assertive communication behaviours
• Inward versus outer confidence
• Using your past experiences to develop a more confident future.