How to recognize the deeper causes of interpersonal conflict.
This course will show you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways. Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time. When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.
2 activities • 5 videos • duration: 39m
Executive Coach and Team Facilitator
Sylvia Lafair PhD, President of Creative Energy Options (CEOinc), is a senior leadership educator, executive coach, speaker, and author. She is an internationally recognized expert on workplace relations and organizational conflict with a strong focus on team collaboration that leads to increased creativity and higher productivity. Her Total Leadership Connections Program has won awards from HR.com. She has been named in the top 30 leadership gurus for the past 8 years by globalgurus.org and was recently named in the top 200 thought leaders to follow in 2021 by peopleHum.com.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
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Very practical course in helping to identify patterns and behaviours which result in conflicts at the office. Course materials/exercises are excellent tools to help in the assessment process and to develop valuable conflict resolution skillsets. I thoroughly enjoyed this short program.
I really enjoyed the presenters matter of fact and kind-of-funny delivery. It was refreshing to get a perspective that was honest and not sugar-coated or highly PC.
The content was good.
