Become A More Valuable Manager.
Do you want to transform the culture of your team as a Team Leader, Supervisor, or Manager? One of the most persistent challenges in leadership roles is addressing and improving poor team culture—especially when it comes to customer care. This course provides a practical framework for changing your team's Customer Care Culture, equipping you with the strategies to create a more positive, engaged, and service-oriented environment.
Designed to make you a more effective and valuable leader, this course focuses on efficient, actionable methods to shift culture, enhance team dynamics, and elevate the customer experience. You’ll not only improve your team’s performance but also grow your own management capabilities—boosting your overall value to your organization.
Executive Coach and Trainer
A graduate member of the British Psychological Society, a qualified Executive Coach and Trainer as well as an experienced lean practitioner with Lean Six Sigma Black Belt certification through an IASSC approved programme, Stephen works with businesses to help them improve what they do and how they do it. He has spent 16 years within manufacturing, first as the Group Training and Development Manager for a major UK food manufacturer and over the last 9 years as business owner and Director of ProPeC® a consultancy that specialises in helping businesses improve their processes, develop their people and generate a culture that supports the right behaviour. He contributes to operational excellence programmes through managing projects, carrying out current state analyses, delivering training and educational programmes and coaching of different types.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
