Navigate challenging customer interactions with ease and confidence. Develop the skills and resilience to become a true service superstar.
Welcome to Power Skills Learning from Assemble You!
This succinct customer service course is packed full of practical tips and tricks to help you become amazing at customer service. In this course, we take a detailed dive into the essential and transferable skills needed in customer service, including, but not limited to, handling objections, negotiation, resilience, motivation, body language, and dealing with self-doubt.
The course is perfect for anyone new to customer service or someone with years of experience looking for a helpful refresh on what it means to offer great service today.
Course Modules:
Assemble You is a Power Skills provider. Our courses are designed to be watched or listened to. Our ten-minute, highly focused, and professionally researched lectures are designed to fit around your busy life. Each can be taken in isolation or in order. It’s up to you!
This course includes downloadable transcripts and key point infographics, which are yours to keep. We hope you love this course!
9 activities • 9 videos • duration: 1h 32m
Assemble You teaches the Power Skills you need to build the best you. Skills unique to humans. Leadership, Productivity, Wellbeing, Project Management, Communication, Intrapreneurship, Strategy, Systems, Ethics, and so much more. Each Assemble You course includes impactful video lessons, downloadable key-point infographics and ends with a short test. Become the best you with Assemble You.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
very informative
Good pointers to bring customers to you and stay.
