Developing a Successful Customer Service Team
Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made. With my “Non-Telephone Customer Support” course, participants will discover new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage.
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Dr. Kevin S. Hairston is a pastor, author, motivational speaker, adjunct professor, and leadership mentor with over 30 years of non-profit and corporate experience. A native of Columbus, Ohio, Dr. Hairston graduated from Independence High School before going on to receive a degree in Political Science from Ohio State University. He later earned his Master’s Degree in Theological Studies from Trinity Lutheran Seminary, followed by his Doctorate of Ministry from United Theological Seminary in Dayton, Ohio. Dr. Hairston has served in various roles in leadership training and mentoring. He had the honor of serving as the Dean for the Ohio Leadership Academy, taking an active role in developing ministers as well as church laypeople. As a certified John Maxwell leadership trainer, he has conducted leadership development workshops across the country. His workshops and seminars have included training on diversity, women and people of color in leadership, biblical stewardship, and marriage. Over the last several years he has authored several books "Marriage Bootcamp", "Breaking Through the Glass Ceiling", Why Do Men Hide Behind Trees", Intentional Diversity", "The Power of Forgiveness", "Cradle Games", and "Think Like a Woman, Act Like a Woman, & Lead Like a Woman". Among his many community roles, Dr. Hairston serves as executive director of several community development corporations,Vice-President of a real estate investment group, and statewide director for a national non-profit organization. He currently serves as the lead pastor and founder of Living Word Bible Fellowship in Columbus, Ohio.Dr. Hairson continues to reside in Columbus with his lovely wife, Mia, and their beautiful daughter Kennedy. They love traveling to warm places near the water, and he’s a diehard fan of OSU football.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
