Learn how to set clear boundaries with those you work with, deal with manipulation and aggression, and conduct successful discipline interviews.
In this course you will learn about setting personal boundaries, managing manipulative and aggressive people, and the skills and strategies for conducting successful discipline interviews. One very effective way of knowing how to handle conflicts (both overt and covert) at work is by understanding boundaries. Boundaries help define ourselves and protect us. You can now gain an understanding of boundaries and learn some psychological tools to manage your boundaries or help others to manage theirs. Learn about the four key responses to the manipulation game, and how to deal with these types of manipulators: • The Guilt Tripper • The Bulldozer • The Seducer • The Brownie Point Collector • The Smooth Talker Learn how to prevent aggression at work and how to reduce risk and/or manage it when it happens. A must for everyone who wants a safe and healthy workplace. Many managers get confused about the difference between a discipline interview and a counseling or coaching session. A powerful video provides practical steps for if, when and how to conduct a successful discipline interview.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
