Transform workplace disagreements into opportunities for growth and stronger professional relationships. Master essential strategies to navigate conflict and foster collaboration.
Conflict is an inevitable part of working life. Sometimes it can lead to growth and better understanding—but more often, it creates stress, reduces productivity, and damages relationships. If you're a team leader, supervisor, or manager, resolving conflict often falls on your shoulders. This course is designed to give you the practical tools and confidence to handle workplace conflict effectively.
You’ll learn how and why conflict arises, how to spot the warning signs early, and how to respond before it escalates. From managing tense conversations to preventing recurring issues, this course will help you build a healthier, more collaborative work environment—one conversation at a time.
Business Trainer, Author and Speaker
Dr Mike Clayton is a business trainer, author and speaker. Since 2002, he has been helping professionals, managers and leaders to excel in their roles with management, leadership, and personal effectiveness training. Mike has written over a dozen books for major publishers like Wiley, Macmillan and Pearson, including: Powerhouse, How to Manage a Great Project, How to Speak so People Listen, Brilliant Time Management, and The Influence Agenda. Mike's professional background is 12 years as a project management professional with the London office of international management consultancy Deloitte. Prior to that, Mike had an academic career in Physics, working at the world renowned Schuster Laboratory of the University of Manchester.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
