Learn about what customers love and hate and how to present yourself with impact. Learn seven key sales skills and the power of the phone. and
In this course you will discover what customers love and what they hate. Hear experts describe how to avoid turning a customer off and how to engage their interest in a product. Learn about meeting customers’ needs and wants. Learn to sell yourself first and present with impact. Avoid the classic mistakes and learn the seven essential skills to help you succeed in sales. Learn a range of skills and helpful tips on using the phone and technology to maximize potential sales. Discover how to leave clear, simple messages, when to call and how to log each contact with customers.
4 activities • 5 videos • duration: 1h 12m
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
Very interesting course
Enjoyed the Course. They had a panel of 3 sales people that were introduced 3 different times during the Course
