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Emotional Intelligence for Customer Service Representatives
Learn how observations, questions, and breaks can heighten customer experience and satisfaction schedule2h
4.7(18)
7 Courses
• 465 Reviews
Renée Gendron is a trainer and consultant. She helps companies become resilient and robust through conflict management, leadership development, and business ecosystem development. She speaks on leader...
About this course
Students in this course will learn what emotional intelligence is and how they can use it to foster stronger personal and professional relationships.
Emotional intelligence involves four sub-skills: self-awareness, self-management, social awareness, and relationship management.
Students in this course will learn techniques to monitor their emotions and channel them into productive behaviors. Students will learn how to use observations and questions to interact with frustrated clients, in addition to learning how constraints impact a client’s ability to implement a solution.
In the last section, students will learn techniques to manage a customer relationship in order to improve trust, communication, and overall customer satisfaction.
This course includes:
schedule2 hours on-demand video
signal_cellular_altIntermediate level
task_altNo preparation required
calendar_todayPublished At Jun 12, 2024