How to navigate difficult conversations at work.
This course is a skills-building curriculum that will improve our connection with ourselves and others to help manage conflict.
We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions. Instead, learn to regulate them.
In this course, you will learn to navigate challenging situations, successfully solve problems, and resolve conflicts with others. Specifically, we will focus on the following:
WELCOME!
I am glad you are checking out this course. I wanted to take a minute to convince you this is a unique offering. I am aware my colleagues offer great content as well.
What makes this communication course different and meaningful is the why for taking it. Ask yourself the following and relate it to yourself and your interaction with others. If you answer “yes” to one or more, trust me as a retired mental health therapist when I say:
You are in the right place, at the right time, doing the right thing with the right instructor!
In conclusion, we introduce a proactive training tool as a resource to begin utilizing with your teams: The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems, and move through conflict successfully.
Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.
Lectures are Slide Deck presentations with voiceover lecture.
Leadership and Organizational Development
Alexia Georghiou is a keynote speaker, leadership educator and founder of the World Happiness Fellowship. She is Chief Editor of Happiness Driven Leadership and author of The Future of Work Is Human. In her live keynote, Happiness Is a Leadership Skill: The Human Advantage in the Age of AI, Alexia measures audience happiness in real time, turning an often subjective concept into a measurable leadership conversation. Her work explores the intersection of happiness, AI, leadership and the future of work, challenging leaders to consider the human experience alongside performance.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
