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Courses/Leadership/Emotional Intelligence

How to De-Escalate Conflict Using Behavioral Science

Unlock Effective Conflict Resolution with Behavioral Science! Discover how to respond to conflicts while maintaining your composure and professionalism in this enlightening program.

Created byJennifer Hancock
4.4
(62 reviews)
IntermediateUpdated May 18, 2025
How to De-Escalate Conflict Using Behavioral Science

What You'll Learn

check_circle1) Learn a science based approach to conflict resolution
check_circle2) Understand how compassion can help resolve workplace behavior issues
check_circle3) Be able to reinforce organizational core values by modeling respectful conflict resolution behavior in difficult situations
check_circle4) Avoid getting drawn into other people’s drama

About This Course

Transform your conflict resolution skills with this empowering 1-hour course that blends behavioral science with humanistic philosophy to help you handle disagreements confidently, compassionately, and effectively. Led by Jennifer Hancock, acclaimed author and founder of Humanist Learning Systems, this course provides you with practical, science-backed techniques to de-escalate conflicts and resolve the root issues—without the stress, fear, or drama.

You’ll gain powerful insights into how your behavior influences others, how to stand your ground with grace, and how compassion can be your most effective conflict resolution tool. Whether in the workplace or personal life, this course equips you to become a role model for respectful, assertive communication and sustainable problem-solving.

Your Instructor

Jennifer Hancock
Jennifer Hancock
menu_book32 courses
star1,751 reviews

Jennifer Hancock is the author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today and specializes in programs involving applied behavioral techniques focusing primarily on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

4.4
Student's Choice
62 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.