Gain the confidence and ability to communicate and interact positively with any social interaction style
Dealing with difficult people and navigating social interactions can be challenging—but it doesn’t have to be. This course teaches you how to identify and work effectively with the four core social interaction styles: Driver, Expressive, Amiable, and Analytical. With practical tools, real-world strategies, and a downloadable self-assessment, you'll gain valuable insights into your own style and learn how to adapt your communication for any situation.
Whether you're managing a team, working with customers, or improving personal relationships, this course will boost your confidence, improve your resilience, and help you build stronger, more productive connections with everyone you meet.
6 activities • 32 videos • duration: 1h 28m
Emotional Intelligence Coach, Trainer and Facilitator
Hi. I'm Robin Hills , Doctor of Advanced Studies - Psychology ( honors causa ). It is my intention to provide you with the best on-line courses based around emotional intelligence in business. I am not teaching any other types of course as I am a specialist in emotional intelligence, and it is the focus of my business. I am an emotional intelligence coach, trainer and facilitator with over 40 years' business and commercial experience. My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments and health departments, as well as charities. I’m a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology. My articles and papers on resilience have been published in international books and journals. My company is Ei4Change (Emotional Intelligence 4 Change). We are recognised nationally and internationally as specialists with expertise in training, personal development and coaching focusing on emotional intelligence, positive psychology and neuroscience in the workplace. Our emotional intelligence programmes by the Institute of Leadership and Management. I deliver workshops at global emotional intelligence and neuroscience conferences. These have been held at Harvard University, at University of Manchester, in Cape Town, the Middle East and India. I am the author of - The Authority Guide to Emotional Resilience (published May 2016)- The Authority Guide to Behaviour in Business - 2nd Edition (published January 2025). Both are available on Amazon. Teaching emotional intelligence skills is a challenge at the best of times so these courses require you to take some ACTION and put into practice what you have learnt. I am here to support and guide you. I hope you enjoy working to develop your resilience and your emotional intelligence and I look forward to working with you.
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Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
I learned a lot about why my staff react to various situations. Very insightful.
I really enjoyed this course and the speaker. It's really neat seeing our personalities through the various slides and how/when we work well.
Very interesting.
going to re-review this course throughout the year to really focus on improving - I feel it deserves more than one view
