How to respond professionally even in situations where the people around you are freaking out.
COURSE OVERVIEW Discover the power of behavioral conditioning techniques in dealing with difficult customers! Join renowned expert Jennifer Hancock as she shares insights from her experience training dolphins in a dolphin language cognition lab. In this program, you'll explore effective strategies rooted in behavioral science that can transform your interactions. Learn to understand human conditioning, master your own responses, and navigate challenging situations with ease. Gain control over your reactions, improve interpersonal dynamics, and become a confident problem-solver. Say goodbye to unnecessary drama and unlock the keys to customer satisfaction. Enroll now and unlock the secrets of effective customer management! PROGRAM DESCRIPTION Unlock the power of effective communication and transform your interactions. This program delves into the art of remaining calm, practicing emotional neutrality, and cultivating compassion when faced with challenging personalities. Gain valuable insights and practical techniques to navigate difficult conversations with confidence and grace. Discover the secrets to maintaining respectful and polite communication, even in the face of negativity. Don't let crankiness derail your interactions anymore—join this course and unlock the skills needed to turn challenging encounters into positive outcomes. Enroll today and embark on a journey towards mastering communication and building meaningful connections.
BENEFITS OF TAKING THIS COURSE: By enrolling in this course, you open the door to a transformative learning experience that empowers you to navigate difficult situations with confidence, foster positive connections, and become a skilled communicator capable of turning challenging encounters into valuable opportunities for growth and understanding.
2 activities • 6 videos • duration: 52m
Jennifer Hancock is the author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today and specializes in programs involving applied behavioral techniques focusing primarily on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
Pretty obvious stuff, but well put together, she speaks well.
Very good course. It teaches you that the customer is not mad at you but rather at the incident and that they have other issues going on which don't concern you. Remain calm. And she provided a few good ideas on how to respond or not to a cranky customer.
