Proven Strategies to Get Results

Are you a manager who struggles to hold people accountable, dreads addressing performance issues, or avoids difficult conversations altogether? You’re not alone—and you’re in the right place. This course is designed to help leaders like you take a deep breath and step into those challenging situations with confidence and clarity. Accountability doesn’t have to be uncomfortable when you have the right tools.
In this course, you’ll learn proven best practices for fostering accountability in your team. From clear expectations to effective follow-through, you’ll develop communication strategies that make tough conversations easier and performance management more effective. Walk away with the skills and confidence to lead with fairness, strength, and consistency.

Corporate Psychologist, Life Coach, and Author of The Consummate Leader
I am Dr. Patricia Thompson, and I’m a corporate psychologist, coach, and author who has been working with motivated clients to help them uncover their strengths, find purpose in their life and work, and achieve their goals for over a decade. As a clinically trained psychologist who has worked in corporations, clinics, counseling centers, and hospitals, I know that our personal and professional lives are intertwined. So, I take a holistic approach to helping you to get the results you want in your life. With a blend of science, psychology, experience, and spirituality, our work together will transform your life.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.