In this course you will explore how professionals handle the most difficult of situations. You will learn practical skills for managing difficult people.
Once this course is completed, you will have learned to understand a person's position and how to reduce emotion and seek input, and apply various strategies for dealing with problem staff. You will have learned that a performance plan must involve measuring and training, and an exit must be carefully managed with warnings and written evidence.
Once this course is completed, you will have learned to tackle disruptive conduct, differentiate complaints about colleagues and implement an HR intervention and/or resolve a problem through consultation. You will have learned to implement an organizational code of conduct, use open discussion and ground rules, personal standards and respectful discussions.
You will learn how to assess the seriousness of problems, how to deal with low-level complaints and manage the more serious problems and how to start an investigation or inquiry. You will learn about confidentiality issues and HR obligations for serious allegations.
In this course learn some useful skills and interesting information about dealing with narcissists at work.
Eve Ash is a psychologist, film producer and international speaker. She is an expert in human behavior – leadership, communication, service, motivation, performance and justice. Eve founded Seven Dimensions, producing over 1000 comedy, drama and interview style videos, TV shows, feature documentaries and e-learning courses including the hilarious LA-business-based Cutting Edge Communication Comedy Series. Eve has won an Australian Businesswoman of the Year award, and over 170 film awards.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
