Learn how to combine humility, compassion and personal responsibility into an effective communication strategy.
Have you ever had to deal with someone unpleasant? And you think to yourself that this person is an idiot, but you verbally say something polite and the other person responds as if you just insulted them? Do you know why that happens? It’s because most humans are really adept at reading body language and tone of voice. We understand the meaning and the emotional intent even if it is not said out loud.
If we want to improve our communication skills, we have to stop thinking horrible things about other people while trying to communicate with them. Seriously, we won’t make much progress until we do.
A lot of conflicts in the workplace are either misunderstandings or miscommunication. These go unresolved, fester and start to interfere with the work that needs to be done because of lack of trust and interpersonal anger.
To help fix these problems we are going to discuss how to re-humanize the people you are having communication problems with so that you can fix the problem ethically, effectively and compassionately. The goal is for both of you to feel good about the relationship again.
This is all about personal responsibility. If you are having communication problems with someone – it is YOUR responsibility to change YOUR behavior so that YOU fix the problem. Don’t wait for or expect the other person to change for you. You change for them.
This program answers the question: How can we create specific communication strategies we can employ when we find that we have a communication problem, regardless of what is causing it?
Join this course, and find out!
This 1 hour course will provide participants with:
An understanding of the role compassion and dignity play in effective communication
How to think differently about difficult conversations
Concrete strategies to use when you find you are not being understood.
3 activities • 8 videos • duration: 1h 1m
Jennifer Hancock is the author of several books and founder of Humanist Learning Systems. She is considered one of the top speakers and writers in the world of Humanism today and specializes in programs involving applied behavioral techniques focusing primarily on how to stop bullying and harassment using science. Her insights on how to combine philosophy and science to help solve our problems more effectively have helped countless people all over the world.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
This was an exceptional course. This approach really makes sense and it really works - I have tried to do this all my life and it has often worked. The instructor has provided some direction that likely would have lead to success in my attempts that failed. This was really worthwhile!! Thank you for offering it!
Enjoying it so far - it's always good to be reminded that we're all human and therefore each have our own personal struggles (: Compassion is key to fostering a good workplace!
Excellent programme. Not five stars as the author has an irritating giggle that is distracting and incongruent, and there wasn’t any way to identify which module I’d inadvertently missed so had to start from the top again which was annoying.
Good logical advice!
