Attendees will be armed with tools from the latest behavioral research to conduct successful information gathering interviews.
Learn informational interviewing skills that will enhance your ability to glean important information from client interview sessions. Interviewing uses a multi-faceted interpersonal skill set including the ability to ask great questions, form compelling arguments, build trust, present ideas persuasively, inspire others to action, adapt to changing circumstances, and see issues from competing perspectives. These skills elevate confidence and cultivate empathy during the interview interaction.
Major Subjects:
Communicating in different cultures Asking powerful questions Improvisation techniques useful in interviewing sessions Metacommunication, para-linguistics, and body language Feedback and active listening
Designed for: Professionals interested in developing strong interviewing skills and asking questions that yield a higher quality of information.
Researcher and Speaker
Dr. Toby Groves is a researcher and speaker on social-cognitive psychology that has spent the past decade studying decision-making and culture. He conducts innovative research in the areas of professional skepticism, implicit bias, and decisions under pressure, and uses imaginative audience experiments to demonstrate his concepts.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
