Skip to main content
by learnformula
search
For Business
Team license & compliance management
For Higher Education
Academic partnerships
For Government Agencies
Government training solutions
For Instructors & Course Creators
Teach on our marketplace
Become a Sponsor
Reach professionals where they learn
Log inStart 7-Day Free TrialStart Free TrialStart Free Trial
search
  1. Courses
  2. /Information Technology
  3. /Information Technology Basics

IT Support and Troubleshooting

Hands-on IT Support: Troubleshooting and Everyday Helpdesk and Admin Tasks

Created byIT Cure
BeginnerUpdated Mar 11, 2024

What You'll Learn

  • check_circleConfiguring security inside the Active Directory domain, router, NAS (Network Attached Storage).
  • check_circleConfiguring L2TP/IPsec, PPTP, OpenVPN VPNs and redirecting ports on router and inside Windows systems.
  • check_circleConfiguring and managing Active Directory, GPOs, Remote Desktop Services, VLANs
  • check_circleManaging network devices like NAS, servers, routers, printers, MFP.
  • check_circleCreating backup batch scripts for Windows, and Bash scripts for Synology NAS.
  • check_circleRestoring backup servers, system states, folders and files using Synology backup tools, System tools, and scripts. Bare metal recovery.
  • check_circleMoving users data between workgroup and domain accounts, after joining Active Directory domain.
  • check_circleUsing tools for restoring forgotten passwords from emails, scanning network and devices.

About This Course

Learn skills that you will need if you want to work as an IT Helpdesk or Administrator. Secure your network, Automate Tasks, be ready for Data Recovery, allow your users to work remotely, solve typical network problems. And sleep well :)

This course is based on my 15 years of experience in the IT world. You can be sure that problems that you will find on this course you will also find on your IT route. Of course, there is only one condition you need to work as a Helpdesk or Administrator.

In these jobs, the time is very precious, and you must believe me: "The more knowledge you will gain, the faster you will fix the problem, the less stress you will get".

Devices used on this course may be different from those that you will face in your company, but their work is similar. On this course, we based on Cisco SG200 Series Smart Switch, Synology NAS and Draytek router models, but for example: Asus, Linksys etc. routers are very similar. NAS devices are also not that different from each other.

Issues related to security are the same. There is a need to block attacked accounts, use strong passwords, give users only those privileges that they need to do their jobs and nothing more. Popular Attacks use similar vectors, and it's good to know what to do to make hackers' life a little bit harder.

If you aren't going to make copies inside your company, that will mean that you are really a "tough girl" or "tough guy". But if you ever change your mind, you can find some proven methods for backup inside this course.

Course Content

6 activities • 50 videos • duration: 4h 17m

remove
Printer and MFP9 videos • 28 min
  • videocamCreating a Shared Folder for Scans
    Duration 3:48
  • videocamSet Up Scanning from MFP Device to Folder
    Duration 2:17
  • videocamPrinter Error - Spooler Problem
    Duration 4:05
  • videocamFinding Free IP for Printer Use
    Duration 3:36
  • videocamWSD Protocol Problem
    Duration 1:34
  • videocamPrinting Over RDP Using VPN
    Duration 4:57
  • videocamOther Examples of Printing Over VPN
    Duration 3:26
  • videocamSharing a USB Printer over VPN
    Duration 2:09
  • videocamHow to Get an INF File from a Typical Installation File
    Duration 2:47
add
Router12 videos • 57 min
add
Active Directory7 videos • 57 min
add
Remote Desktop Problems6 videos • 12 min
add
Synology NAS (Network Attached Storage)13 videos • 1.3 hours
add
Tips and Handy Tools3 videos • 21 min

Your Instructor

IT Cure

IT ADMIN, SECURITY SPECIALIST

menu_book3 courses
star12 reviews

Hello my friend if you want to learn IT based on over 15 years of expierience of someone who passess throw levels of IT from HELPDESK through IT ADMIN to SECURITY SPECIALIST You are in wright place! Through this all years I`ve gained knowledge about SYSTEMS , DEVICES and IT SOLUTIONS that I`ve put inside COURSES BASED ON IT STORIES. So LET`S START and DIVE together into IT WORLD!

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

4.9 out of 5
Student's Choice
8 reviews

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

You May Also Like

  • Ethics: Business Ethics

    2026 Ethics and Corporate Compliance

    starRated5.0out of 5,(556 reviews)
    2 CPD hrs
  • Finance: Budgeting & Financial Forecasting

    Critical Skills for CFOs & Controllers: Budgeting & Forecasting Strategies for Today’s World

    starRated5.0out of 5,(113 reviews)
    2.5 CPD hrs
  • Accounting & Tax: Technology for Accountants

    Claude Fundamentals for Accountants (2026 Update)

    starRated5.0out of 5,(646 reviews)
    2.5 CPD hrs