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KPIs in the Public Sector

A Step by Step Approach

Created byArun Mathur
IntermediateUpdated Nov 24, 2020

What You'll Learn

  • check_circleUnderstand the role of KPIs in the public sector.
  • check_circleLearn a step-by-step process for implementing KPIs.
  • check_circleIdentify relevant KPIs for government and public entities.
  • check_circleRecognize challenges and strategies for effective adoption.
  • check_circleAnalyze case studies of successful KPI use.
  • check_circleUse KPIs to support performance, governance, and accountability.

About This Course

This course offers a practical, step-by-step approach to implementing Key Performance Indicators (KPIs) in public sector organizations. Designed specifically for CPA members in audit, management, or board roles, it provides the tools and insights needed to measure performance, enhance accountability, and support data-driven decision-making within public institutions.

Through real-world case studies, you’ll explore both the benefits and challenges of KPI adoption in the public sector. You'll gain the knowledge to select meaningful indicators, align them with organizational goals, and apply them effectively to improve transparency, efficiency, and public service outcomes.

Course Content

2 activities • 1 videos • duration: 2h 10m

remove
Video-Part11 videos • 2.2 hours
  • videocamKPIs in the Public Sector - Video
    Duration 130:54
add
Quiz-Part11 quiz

Your Instructor

Arun Mathur

Lead Instructor, FCPA, FCA

menu_book39 courses
star8,957 reviews

Arun Mathur, FCPA, FCA, LPA has over 35 years of teaching and corporate training experience. He is a retired Partner at Gerald Duthie & Co. LLP, where he provided professional services to a diverse group of clients. Arun is also Owner and Lead Instructor at UltimQuest Knowledge Inc., offering corporate training on improving governance, ethics, internal control, performance measurement and related topics. He provides live and online training through CPA bodies across Canada and Bermuda. Arun served for several years on the Board for HealthForce Ontario Marketing and Recruitment Agency, and was also Chair of the Finance and Audit Committee there and for the Trillium Gift of Life Network. He has served on the CMA Ontario's Review Committee prior to the merger as well.

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

4.7 out of 5
Student's Choice
21 reviews
  • AD
    Alexa D.
    starstarstarstarstar

    Thanks this was a great class

  • VH
    Vincent H.
    starstarstarstarstar

    The New Conceptual Framework for Public Sector Accounting, Effective April 1, 2026

  • CC
    Charles C.
    starstarstarstarstar

    Good overview and some useful material specific to public sector.

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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