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Listen To Understand Not Judge Or Solve
It’s important for you to develop rapport and trust with your clients, so you can provide the highest level of service.
4.5(114)
5 Courses•632 Reviews
Program Summary
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About this course
Building strong, trust-based relationships with your clients starts with how well you listen. In this course, you'll learn the skills to become a truly effective listener—someone your clients see as a trusted advisor, not just a service provider. You'll also discover how to adapt your communication style across four generations of clients, each with their own preferences.
Led by Barb Bruno, this course focuses on listening to understand rather than just to solve, helping you deepen client relationships, avoid common communication pitfalls, and elevate the service you provide.
This course includes:
schedule1 hour on-demand video
signal_cellular_altIntermediate level
task_altNo preparation required
calendar_todayPublished At Apr 17, 2020
workspace_premiumCertificate of completion
errorNo prerequisites
lock1 year access
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