Principles of good process design and the KPIs you can use to help quantify the benefits of improvement.
Making a start with business improvement can be daunting. There are many “methodologies” out there and a confusing array of terms. It’s difficult to know where to start and easy to get tied up in knots. But improvement does not need to be complicated. There are core principles that can guide you on your improvement journey, and help you get started.
In this course, I present a simple structure to help you get started with business improvement in your organization and outline the few simple problem-solving tools that I use most often. Essentially, successfully making improvements in your organization starts with four simple rules. Those are the Four Laws of Business Improvement. We'll cover those, the principles of good process design, and the KPIs you can use to help quantify the benefits of improvement.
Business author and consultant, specialising in performance measurement and improvement
I am a Fellow of the Chartered Institute of Management Accountants in the UK and work as an author of business courses and a process improvement consultant. I have over 30 years' experience and live near Stirling in Scotland, with my wife, daughter and Cocker Spaniel. I aim to make my courses accessible and understandable. My courses focus on business topics including KPIs, performance measurement, approaches to business improvement, Agile and Lean. I hope you enjoy my courses.
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