Learn how to manage conflicts in the workplace.
Workplace conflict is unavoidable, but it doesn't have to be destructive. This course provides the essential knowledge and tools to recognize, manage, and resolve conflict effectively — whether you are a manager, team leader, or employee. You will learn to identify the root causes of conflict, spot warning signs early, and understand when and how to intervene. Rather than treating conflict as something to avoid, this course shows how to turn it into a constructive opportunity for improved communication, understanding, and performance.
The course also introduces the mediation approach, covers how to reach lasting resolutions, and explores proactive strategies for preventing future issues. Whether the conflict is minor or more serious, these skills will help you build a healthier and more productive work environment.
People & Culture Manager
Amanda is a seasoned HR leader who has successfully influenced in leading, planning and executing complex/strategic initiatives, change and growth of HR strategy for various organizations. As a trustworthy collaborator and relationship builder, Amanda has a broad understanding of laws, acts and legislation related to employment, HR best practices, and other core functions instrumental to the well-being of an HR department. Amanda completed her Bachelor of Arts (Honours) at Queens University in Political Studies. She then completed the post-graduate Human Resources Management program at St. Lawrence College. Amanda has obtained her CHRP and CHRL designations and has a passion for learning and ongoing development.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
