Learn how to break the cycle of conflict avoidance and turn workplace conflict into an engine for growth and innovation.
Unresolved conflict is a significant source of friction in organizations, leading to poor decisions, slow processes, and lost talent. The "Managing Conflict with Confidence" course provides essential skills, concepts, and frameworks to effectively tackle and resolve conflict, empowering you to navigate challenging interactions with assurance.
Developed by conflict resolution expert Jamie Notter, this course is structured into three progressive units designed to transform your approach to conflict.
Developing Your Internal Mindset: Master the core mindset of engaging conflict, understand emotional intelligence to manage your reactions, and identify your conflict style to leverage personal biases and preferences effectively. This unit prepares you to confidently lean into difficult situations.
Problem-Solving Basics: Learn the art of interest-based negotiation, moving beyond rigid positions to uncover underlying needs and achieve win-win solutions. You will also develop crucial coaching skills, mastering the power of open-ended questions to facilitate deeper understanding and collaborative problem-solving.
Better Conflict Conversations: This unit integrates your learning by equipping you with practical tools for impactful conversations. Utilize the "Ladder of Inference" to slow down complex discussions, unpack assumptions, and pinpoint core issues. You'll also learn a powerful feedback model to clearly communicate behavior and impact, leading to constructive changes through effective requests and counter-offers.
By completing this course, you will gain the ability to recognize conflict dynamics, solve persistent problems more effectively, and confidently move through difficult conversations, unlocking new potential for yourself and your organization.
Global keynote speaker – author and consultant – culture scientist.
Jamie is a speaker, author, consultant, and culture scientist who helps leaders uncover the genius inside their workplace cultures. With 30+ years of experience in conflict resolution, generations, and culture change, Jamie is also the author of four popular business books, including the award-winning Non Obvious Guide to Employee Engagement and his 2024 release, Culture Change Made Easy: See Your Hidden Workplace Patterns and Get Unstuck . He holds a Master’s in conflict resolution from George Mason and a certificate in Organization Development from Georgetown, where he has served as adjunct faculty.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
