How can you become more skilled at resolving conflicts? Conflict occurs all the time and is successfully resolved using emotional intelligence. Discover ways to grow your communication skills to manage conflict and develop emotional intelligence.

Conflict and disagreements are a natural part of everyday life, as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more. If something exists and more than one person wants or needs it, there is potential for conflict to occur.

Conflict occurs all the time—at home, at work, between individuals, in teams, in groups, in tribes, and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.

Some disagreement and conflict are inevitable, as this is where learning, creativity, and understanding occur. It is not that conflict occurs that is the issue; it is how it is managed.

This course is about proactively working together with others in ways that will help you communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life.

Negotiating and resolving conflict require good use of emotional intelligence—your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy, and listening.

Conflict modes and styles are reviewed, looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you insight into the mode/style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.

The course also covers flexibility and how you use behavioral preferences around working with time. Your flexibility and adaptability underpin how you work with change and can have a profound impact on others that could lead to conflict.

This course is a standalone course for anyone interested in understanding how to manage, work with, and resolve conflict. It complements other courses that explore emotional intelligence in more depth. You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.

All videos are recorded in HD 1080p. All PDFs are ADA/Section 508 compliant.