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  2. /Leadership
  3. /Emotional Intelligence

Mastering Emotional Intelligence at Work

Transform your professional relationships and leadership by mastering the science of emotional control

Created byJamal Lazaar
BeginnerUpdated Oct 12, 2026

What You'll Learn

  • check_circleAnalyze the role of the limbic system and neocortex in emotional processing
  • check_circleApply the STAR methodology to deliver professional, non-confrontational feedback
  • check_circleDemonstrate techniques to increase the gap between emotional stimuli and behavioral responses
  • check_circleEvaluate the impact of cultural differences on non-verbal communication and workplace interactions

About This Course

This course provides a comprehensive framework for understanding and applying emotional intelligence in both corporate and private settings. It covers the neurological basis of emotions, techniques for self-awareness and self-regulation, and strategies for fostering empathy in diverse environments. Participants will learn how to navigate interpersonal conflicts, deliver effective feedback, and leverage emotional management to enhance leadership influence. The curriculum emphasizes practical application, moving beyond theoretical concepts to actionable behaviors that improve group harmony and individual performance.

Topics Covered:

  • Neurological basis of emotional reactions
  • Self-awareness and emotional identification
  • Strategies for emotional self-regulation
  • Empathy development in professional settings
  • Conflict management and resolution techniques
  • Constructive feedback delivery frameworks
  • Leadership influence and emotional connection
  • Cross-cultural communication and diversity

Course Content

18 activities • 18 videos • duration: 1h 22m

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Course Introduction1 videos • 1 min
  • videocamCourse Introduction
    Duration 1:50
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Defining Emotional Intelligence1 videos • 4 min
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The Impact of Emotions1 videos • 5 min
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Myths and Benefits1 videos • 3 min
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Development Techniques1 videos • 7 min
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Brain Science1 videos • 4 min
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Self-Awareness1 videos • 2 min
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Managing Emotions1 videos • 6 min
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Self-Control1 videos • 2 min
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Contextual Emotions1 videos • 5 min
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Positive vs. Negative Emotions1 videos • 3 min
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Developing Empathy1 videos • 6 min
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Anticipating Needs1 videos • 6 min
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EI and Diversity1 videos • 4 min
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Giving Feedback1 videos • 5 min
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Conflict Management1 videos • 5 min
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Boosting Leadership1 videos • 5 min
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Conclusion1 videos • 0 min

Your Instructor

Jamal Lazaar

Author and Trainer

menu_book1 courses
star10 reviews

Jamal is a professional trainer and international speaker. After 10 years of experience in the world of project management, he became a certified trainer in NLP and hypnosis. His trainings have been followed by employees in companies such as Volkswagen, Nasdaq and Apple.

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

5.0 out of 5
Student's Choice
10 reviews
  • NB
    Nadeem B.
    starstarstarstarstar

    Good content and presentation

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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