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Optimal Trust: Powerful Conversations

Having Powerful Conversations That Create Trust

Created byShaun Mader
BeginnerUpdated Jan 30, 2023

What You'll Learn

  • check_circleLearn the components to powerful conversations, build trust, develop leadership skills

About This Course

In this course, we're going to focus on the critical aspects of having powerful conversations. In this course, you'll learn how to address breakdowns with people, how to talk about things that are taboo, and how to create trust in any circumstance. That means how to listen better, how to ask better questions, and have more effective conversations. The exercises in this course will give you deeper insights into who they are and you can provide the most value and have those relationships flourish and provide the most value for both of you.

Course Content

2 activities • 10 videos • duration: 54m

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Section 110 videos • 54 min
  • videocam3 powerful conversations intro
    Duration 1:45
  • videocam3.0 OT Grid Overview
    Duration 9:17
  • videocam3.1 Empathy & occurring world
    Duration 4:52
  • videocam3.2 Conversational structure - clarifying th topic
    Duration 4:53
  • videocam3.3 creating context
    Duration 4:38
  • videocam3.4 stating the issue
    Duration 8:47
  • videocam3.5.1 Psychological security proacticing empathy
    Duration 4:04
  • videocam3.6 active listening
    Duration 5:13
  • videocam3.7 Asking better questions
    Duration 5:57
  • videocam3.8 final mod 3 conclusion
    Duration 5:16
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Final Assessment1 quiz

Your Instructor

Shaun Mader

menu_book4 courses
star382 reviews

Shaun serves as a creative strategist for organizations that prioritize human development and engagement in their goals for growth. Currently as President of Optimal Trust, Shaun implements systems that promote cultures of trust and belonging where true innovation can flourish and add to the bottom line. He is also a leader and coach for Exponential Individuals. When he is not working and can be found practicing mindfulness on mats through JiuJitsu and yoga and fundraising for women and children in the red light district in Kolkata.

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

4.6 out of 5
Student's Choice
221 reviews
  • BR
    Brandi R.
    starstarstarstarstar

    the topic addressed listening and hearing others. The key to communication.

  • HV
    Hanneke v.
    starstarstarstarstar

    Useful and interesting. Thank you!

  • AP
    Andrew P.
    starstarstarstarstar

    This was an excellent course for me.

  • VD
    Valerie D.
    starstarstarstarstar

    I really enjoyed this course as it has a nice mix of slides and talk. I love all the handouts. I learned several good pointers on ways to speak with my staff on difficult issues.

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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