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Setting and Managing Performance Expectations

Eliminate ambiguity and drive peak performance by learning how to set crystal-clear goals, communicate standards effectively, and foster a lasting culture of accountability.

Created byKyle Patrick Smith
BeginnerUpdated May 12, 2026

What You'll Learn

  • check_circleUnderstand why clear expectations are essential to performance and accountability
  • check_circleLearn how to set measurable goals aligned with business priorities
  • check_circleImprove communication around roles, priorities, and success standards
  • check_circleDevelop strategies for coaching and adjusting expectations over time
  • check_circleBuild a culture of ownership, growth, and continuous feedback

About This Course

Clear expectations are one of the biggest drivers of employee success, accountability, and engagement. Yet many organizations struggle because expectations are vague, inconsistent, or only discussed when problems arise. This session helps leaders and managers set measurable expectations, communicate them effectively, and manage performance through ongoing coaching rather than confusion or surprise.

Key Topics Discussed:

  • The Core Performance Problem
  • Root Causes of Poor Performance
  • Employee Success Requirements
  • Scope of Effective Expectations
  • Goal Alignment and the SMART Framework
  • Common Goal-Setting Pitfalls
  • New Hire Onboarding (30/60/90-Day Expectations)
  • Managing vs. Micromanaging
  • Feedback and Accountability
  • Navigating Priority Changes
  • 30-Day Action Plan for Leaders

Course Content

1 activity • 1 videos • duration: 1h 12m

remove
Recording1 videos • 1.2 hours
  • videocamSetting and Managing Performance Expectations
    Duration 72:31

Your Instructor

Kyle Patrick Smith

Founder & CEO

menu_book8 courses
star180 reviews

Kyle Patrick Smith is a dynamic HR leader, sought-after speaker, and seasoned consultant with over 25 years of experience. As the founder of HRKyle, he provides expert consulting services in HR and leadership, specializing in leadership development, talent acquisition, employee engagement, and organizational success. Kyle also offers career and executive coaching, helping professionals at all levels achieve their goals. His engaging presentations deliver actionable insights tailored to each audience. With an academic background that includes an MBA in Human Resources, a Bachelor’s in Psychology, and an Associate’s in Business Management, along with additional education in Counseling, Performance Psychology, and Organizational Dynamics, Kyle brings a wealth of knowledge to his work. He is the author of “Recruiting is Easy” and “Get the Job You Love” and hosts the HRKyle Podcast, which is heard each week on most major podcast platforms.

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

5.0 out of 5
Student's Choice
17 reviews
  • HG
    Helen G.
    starstarstarstarstar

    Yes very good match. It is very clear that expectations need to be properly communicated to have employees performance and engagement at top levels.

Frequently Asked Questions

We are a registered provider with 300+ associations and regulatory bodies worldwide. We operate across 27 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.

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