Master essential skills in a proven, step‑by‑step formula to resolve any dispute confidently, maintain top talent, and keep your team moving forward.
Learn to navigate workplace conflict effectively with "Workplace Conflict Resolution in Six Steps." This course reveals how to transform challenging disputes into opportunities for positive growth and problem-solving.
Conflict is an inevitable part of professional life, but destructive outcomes often arise from a lack of structured process and essential skills. This program provides you with a clear, systematic framework designed for resolving conflict constructively in any workplace setting.
By mastering this adaptable process and honing your skills, you will gain the confidence and ability to effectively manage and resolve conflicts, fostering a more positive, productive, and just workplace culture for yourself and others.
You will gain proficiency in key areas, including:
Susan Deveney is the Head Instructor for all of the mediation certificate programs taught by Conflict Resolution Training. She has mediated family and business cases for more than 25 years. She has trained thousands of mediators across the U.S. and abroad. She is experienced in designing litigation prevention systems, mediating workplace, employment, partnership, commercial, real estate and other business disputes as well as complex marital dissolution disputes. Susan has extensive experience in federal and state regulatory, legal and political environments.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
