57 Proven Techniques From 20 Different Case Studies To Manage The 8 Most Difficult Types Of People In the Workplace.
Serenity: 24 Hours to Peace: How to Handle Challenging People
How does it work?
Serenity contains 57 PROVEN techniques from 20 different case studies to help you manage the 8 most difficult types of people you will encounter in the workplace….
Resenters Fault Finders Hecklers Experts Talk Hogs Know-it-Alls Distracted Inefficients Stubborn Passivists
With case studies 1 – 7, you will learn how to stop interruptions, eliminate distractions, and stay on track. Specifically, with studies 1 – 7…
Deal with distractions and interruptions by keeping the talk hogs at bay by setting boundaries… Get the experts on your side by giving them the spotlight with expert questions, leadership opportunities and 1-on-1 time… Simmer down the know-it-alls by separating them from the experts and non-verbally making them feel cared about… Use the 1 sentence intervention to handle any type of disruptive behavior and get people back on track…
With case studies 8 – 17, you will learn how to handle negativity and maintain a positive working and learning environment. Specifically, with studies 8 – 17…
Handle negative people by offering choices and using logical consequences to sidestep the power struggles… Handle the faultfinders and their tough issues by listening to them, establishing ground rules and handing it back to them… Shut down hecklers and control anger and anxiety and then motivate your employees to listen and perform… Placate resenters by re-establishing the relationship and showing that you care… With case studies 18 – 20, you will learn how to manage inattention and motivate your employees and learners to listen and perform.
Specifically, with studies 18 – 20…
Stimulate inattentive people with encouragement, arrange small successes, hook their goals and use “I noticed…” statements… Boost productivity by stimulating stubborn passivity… Meet the needs of others by engaging the distracted inefficient… Reduce interruptions by managing late arrivers… And much, much more…
Author, Keynote & TEDx Speaker, CEO Rule the Room
International Public Speaking Coach, TEDx Speaker and Best Selling author Jason Teteak has taught more than one million people how to flawlessly command attention and connect with audiences in their unique style. He’s won praise and a wide following for his original methods, his engaging style, and his knack for transferring communications skills via practical, simple, universal and immediately actionable techniques. Or as he puts it “No theoretical fluff”. Jason gained recognition at EPIC Systems in the medical software industry, where he was known as “trainer of trainers of trainers.” He has developed more than fifty presentation and communication training programs ranging in length from one hour to three days that serve as the basis for The Rule the Room Method. In 2014 thru 2019 he was named #1 Best Selling coach on Public Speaking and Training for his on-demand video teaching tools that quickly took off for over 1 million online students around the world. Teteak has flipped the model and changed the approach to great Public Speaking, Presenting, and Training for even the most seasoned veterans. His book, Rule the Room: A Unique, Practical and Comprehensive Guide to Making a Successful Presentation, was published in 2013. He has developed more than fifty presentation and communication training programs ranging in length from one hour to three days that serve as the basis for this unique, practical, and comprehensive resource.
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