Master essential interviewing & nonverbal communication skills to improve client interactions, financial investigations, & fraud prevention with proven techniques used by top professionals.
Strong communication skills are critical for CPAs and financial professionals involved in audits, risk evaluations, and investigations. This course introduces key techniques in nonverbal communication and emotional intelligence to help you conduct more effective interviews, spot inconsistencies, and build better client relationships.
Led by expert interviewer Mary Daugherty, you’ll learn how to read body language, interpret facial expressions, and manage conversations with confidence. These foundational skills will prepare you for more advanced interviewing techniques in future modules focused on microexpressions, social cues, and deception detection.
Truth Wizardry: The Art and Science of Interviewing
Retired Senior Special Agent with the Bureau of Alcohol, Tobacco and Firearms, has been called the best of the best in interviewing victims, witnesses and suspects, and as an interviewing instructor. Until recently, this interview training was only available to select criminal investigators, intelligence officers and military intelligence. Researchers in psychotherapy call her the ultimate lie detector. The title of “Truth Wizard” was bestowed upon her by researchers as she can accurately detect deception over 80% of the time in all three areas of deception. Agent Daugherty began her 24-year career at ATF with the Arson and Explosive group. Later she worked as an undercover agent for ten years infiltrating the most violent and dangerous criminal organizations in Texas: including the Jamaican Posse street gang; Chinese organized crime; Mexican Mafia; Bandito motorcycle gang; street gangs involved in violent home invasions, etc. An 18-month undercover investigation, where Agent Daugherty personally purchased weapons and narcotics, resulted in 140 felony convictions involving members of the Texas Syndicate. She was honored by the 100 Club of Houston as "Officer of the Year" for the Gulf Coast region of Texas. After being involved in the one of the largest gun battles in U.S. law enforcement history, she became a negotiator attached to a Federal Special Response Team. Mary became an internationally renowned instructor with the Institute of Analytic Interviewing, Inc. (IAI), training the trainers for government agencies in the U.S. and abroad. As the lead instructor with IAI, Mary worked with Dr. Paul Ekman, Dr. Mark Frank, Dr. Maureen O’Sullivan and Dr. Ed Geiselman learning and applying the latest and most advanced scientific research available in interviewing techniques. In addition to her case load, she instructed Interviewing and Undercover School for ATF for 20 years at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. As a certified instructor for the Department of the Treasury and Department of Justice, Mary has instructed thousands of Law Enforcement officers/agents at numerous conferences and training programs. Senior Special Agent Daugherty finished her career as an ATF Intelligence Officer assigned to the FBI Joint Terrorism Task Force. The remainder of her biography is still classified top secret by the U.S. Government.
Tab W. Cooper is quickly becoming internationally recognized for his skills-based approach to modifying participant behavior to enhance a wide range of interpersonal skills, personally and professionally. During his 20-year law enforcement career, Tab served as patrol officer, investigator, firearms instructor and commander. He held a Master Peace Officer certification through the Texas Commission on Law Enforcement. Tab is a graduate of the 9-week Texas Leadership and Command College (LCC). Tab completed a Master’s Degree in Business Administration from SHSU. He later completed additional 36 hours of post-graduate courses in management, communication studies and business communication. In 1997, Tab joined the Law Enforcement Management Institute of Texas (LEMIT), a Texas state agency, as Project Coordinator developing and coordinating the first mandatory police chief management and leadership training program in the U.S. He also helped develop and coordinate the New Chief Development Program and the Command Staff Leadership Series. Tab finished his 4½ year tenure with LEMIT as coordinator of the 9-week Leadership and Command College (LCC). In 2002, Tab left LEMIT and began working with Dr. Stephen Sampson, renowned Counseling Psychologist, social intelligence instructor, and protégé of Dr. Carl Rogers and Dr. John "Jack" Blakeman. Tab travelled with Dr. Sampson throughout the United States assisting with training seminars teaching techniques to enhance social and emotional intelligence skills. He continued his professional development as a Business Communication lecturer at Sam Houston State University in 2006. Tab taught a variety of business communication courses during his seven years with the College of Business Administration applying his experience, advanced training, research and extensive post-graduate education in the fields of management, leadership, communication studies, business communication and counseling psychology. Tab is also certified as an instructor by the Institute of Analytic Interviewing.
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
