A Practical System for Building Trust in Difficult Workplace Conversations
Many of the most exhausting parts of practice—performance conversations, behaviour issues, delivering difficult feedback, and discussions about fees or restructurings—are draining not just because of the content, but because of our worries and anxieties about those moments. This session uses real‑world scenarios to help participants gain awareness about aversions to these conversations and introduces a simple, repeatable process to handle them with more clarity, calm, and effectiveness.
Practice Management Coach | Bekhor Management
Sandra Bekhor is a Practice Management Coach who helps lawyers, consultants, architects and other professionals realize their potential by pursuing the right possibilities. A tireless advocate of the value of strategic tools and authentic voice in practice development, Sandra speaks and writes on the subject for professional bodies and publications, North America wide. She is host of ‘Get in the Driver’s Seat’, a podcast focused on stories about leadership moments in small to mid-sized professional practice. Sandra is an Entrepreneur-in-Residence (EIR) at York University’s accelerator program for women-led businesses (ELLA), the Subject Matter Expert (SME) for the Royal Architectural Institute of Canada’s (RAIC’s) 'Marketing for Architects' course and contributor of a chapter on marketing plans to the 2nd edition of ‘LinkedIn Marketing Techniques for Law and Professional Practices’, written by Marc W. Halpert and published by the American Bar Association (ABA). Outside of business, Sandra can be found in her creative space, painting expressive abstracts, practicing yoga and meditation or consuming piles of books… often several at once!
Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.
Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.
