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Courses/Career Development/Career Skills

Workplace Wins: Assertive Dialogue

How to communicate effectively with difficult people in the medical setting.

Created byRucha Bhatt
4.5
(47 reviews)
BeginnerUpdated Feb 10, 2024
Workplace Wins: Assertive Dialogue

What You'll Learn

check_circleYou will learn the four-step assertiveness formula
check_circleYou'll learn what to say, the exact verbage, to respond to verbally combative patients
check_circleYou'll learn what to say, the exact verbage, to respond to manipulative patients
check_circleYou'll learn how to respond to demeaning, dismissive, and gossipy co-workers

About This Course

In this course, you're going to learn how to communicate skillfully with difficult people in the medical environment. This includes difficult co-workers and patients. You'll learn the type of personalities you face and what language patterns/scripts to use to respond to them. 

Your Instructor

Rucha Bhatt
Rucha Bhatt

Life Coach

menu_book3 courses
star69 reviews

Hi ! My name is Rucha and I'm a holistic life coach, a course creator, a communication strategist, specializing in sleep, wellness, emotional resiliency, personal power, and communication. I coach people around how to get the sleep that they need. Also, as a communication strategist, I help people communicate effectively in difficult, uncomfortable situations at work by learning powerful verbal scripts. Furthermore, I have a degree in Occupational Therapy and have been practicing for 22 years working with a variety of people with all ages from 0-100 from all walks of life I am one of the co-authors of a #1 International best selling book on Amazon call Peak Performance Mindset Tools for Entrepreneurs

Credit Information

Is this course eligible for my CPD requirements as a Canadian CPA?

Provincial regulators of CPAs in Canada do not require that independent providers of CPD be approved to offer courses. Instead, individual CPAs are responsible for assessing whether a CPD activity meets their requirements, and may take activities from any source provided those requirements are met.

Every course offered on LearnFormula is delivered by a qualified subject matter expert or learning organization, and advances learning objectives that are relevant to the responsibilities or professional competencies of Canadian CPAs. All activities on LearnFormula are quantifiable in terms of hours, and are also verifiable, in that users receive documented evidence of their attendance via a certificate of completion after finishing a course (and this certificate is stored by LearnFormula indefinitely). Nearly 100,000 Canadian CPAs successfully satisfy their CPD requirements via LearnFormula on an annual basis.

What Students Are Saying

4.5
Student's Choice
47 reviews

Frequently Asked Questions

We are a registered provider with 327+ associations and regulatory bodies worldwide. We operate across 29 global markets including Canada, the US, Australia, and the UK. Every course page clearly displays its specific accreditations. Upon completion, you receive a professional certificate that can be validated online. Our certificates include all necessary accreditation details, credit hours, and completion dates, and are formatted specifically to meet the submission requirements of most global regulatory bodies.