CERTIFICATE: Problem Solving and Decision Making

About this package

Making complex decisions under pressure is a key skill in many jobs and valued highly by employers. The best decision-makers are able to make the best decision under time pressure. In order to make an informed decision, you first need to understand how to identify the correct decision-making strategy to address the problem. You need to understand how to allocate resources, including your time and energy, to the problem, think outside the box, consider your options critically, and explain your process to your superiors or clients.

This certificate will guide you through the problem-solving process, providing you with appropriate tools to work through any issue, analyze information to clearly describe problems, think creatively, and communicate your ideas effectively.

Our industry experts teach you how to accomplish that! Take this certificate, master tricky tasks, and improve your problem-solving and decision-making skills.

Module 1: Develop your decision-making strategies
This Module outlines the strategies you may choose to employ when faced with a complex problem to solve or a decision to make. Follow the specific steps outlined in the Module to immediately make more confident decisions. This evidence-based system leaves no room for ambiguity and is able to be implemented as soon as you encounter your next problem.

Module 2: Manage your energy
How should you allocate your resources when you're under time pressure? This Module breaks down creativity and practicality, from a neuroscientific perspective, on the importance of decision-making and problem-solving. You will also learn more about collaborative decision-making and how to manage difficult conversations.

Module 3: Find Creative Solutions
This Module is helpful for all accountants who feel they have a tendency to get bogged down in details and need to remember to step back and see the bigger picture every so often. Learn the Benefit Realization approach to problem-solving and further tools to help guide you through the creative problem-solving approach.

Module 4: Think Critically
A complement to creativity, critical thinking helps unveil outside influences to our decision-making that we may not initially be aware of. Learn the neuroscience of memory formation and retrieval, and how habit formation influences decision-making.

Module 5: Solve wicked problems
Learn how to ask questions that dig deeper than surface level, how to use appreciative inquiry and all about the 5D model. This Module provides skills, strategies, and real-life examples to guide you through the complicated process of interviewing, investigating, problem-solving, and decision-making.

Module 6: Level up your public speaking skills
Once you've mastered problem-solving skills, it's important you know how to effectively communicate your ideas to your colleagues or clients. Learn a holistic approach to overcoming stress, fatigue and fear in any presentation or public speaking setting.